FREQUENTLY ASKED QUESTIONS

Can I opt out at any time?
Yes, you can cancel your subscription anytime by logging into your account or contacting us! If you purchase a one-off box then no further payment will be taken unless you visit the website and order again. 

 

What is your returns policy?
We accept returns within 14 days of you receiving your box. Click to see more information on our Returns Policy.

How does the personalisation work?
We'll personalise your pyjamas up to 6 characters at absolutely no further cost! You can find more information regarding personalisation here.

What if I don’t like what I get in my pyjama box?
​As we reveal the exact contents of our boxes it will always be clear what you will receive, with this in mind, we trust you will make the best judgement to whether or not you wish to proceed with the purchase(s). We will always endeavour to cultivate the perfect pyjama package each and every month. However, you can let us know about any specific preferences and/or allergies you may have when you're making your purchase, so we can adapt and make it perfect for you EVERY time! 

When will my box arrive?
For One-Off purchases, we have made our dispatch dates more frequent in light of the current COVID-19 situation. Please see the home page for the next dispatch date. If you are subscribed, your box will be dispatched within the first week of the following month you subscribed in. 

E.g. A subscriber signed up on 15/05/2020, the first box is likely to be dispatched on 05/06/2020

What sizes do you cater for?
We currently cater for UK sizes 8-20. Sizes can be selected during checkout. We are actively working with our suppliers to introduce new sizing, such as petite and tall options. With our current Limited Edition Friends box, we are offering up to size 22.

Why doesn't my subscription show in my order history?

We understand your subscription doesn't show in an order history, rest assured we have your purchase logged and you will receive your monthly Jarmabox.

Haven't answered your question?
Don't worry- feel free to contact us anytime via;

Live Chat

Instagram: @jarmabox

Email: support@jarmabox.co.uk

We'll endeavour to get back to you within 24 hours!

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