FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What can I do if I don't like this month's box?
While we hope it doesn't come to this, you can pause or skip the boxes you don't wish to have, this will mean no payment(s) will be taken for the duration you choose, but don't worry, it's just as easy to re-start again!
What is your returns policy?
How does the personalisation work?
We'll personalise your pyjamas up to 10 characters if you choose the personalised plan! You can find more information regarding personalisation here
What if I don’t like what I get in my pyjama box when it arrives in person?
We always reveal the pyjama style at the start of the month so you can decide if the style is right for you, if not, you can pause or skip a month! We like to gradually reveal the 4 beauty products over the course of the month for those who prefer the surprise element! We will always endeavour to cultivate the perfect pyjama package each and every month. Please don't hesitate to get in touch about any specific preferences and/or allergies you may so we can adapt and make it perfect for you every time!
When will my box arrive?
If you're subscribed, your payment will be taken on the 1st of each month, subsiquently, your box will be dispatched from the 3rd up until the 16th. This allows us time to cater for the volume of subscribers and dispatch in waves.
What sizes do you cater for?
We currently cater for UK sizes 8-20. We are actively working with our suppliers to introduce new sizing, such as petite and tall options.
Haven't answered your question?
If I subscribe, how will payments and arrival work?
Our model is the following: