FREQUENT ASKED QUESTIONS

SUBSCRIPTIONS

When will I be billed & will I receive this months box?


When you sign up you will be billed straight away for your first box. Your first box will be the current months box unless we have stated it has been sold out (Please check the top of our home page for live updates on which box you'll be purchasing/see if the current box is sold out). We aim to stock the current months box from the 1st to the end of the month so you'll receive the current months box unless again, we have stated it has sold out. You'll be billed on 1st of each month thereafter, or every other month on the 1st If you're subscribed to our bimonthly plan.* If your payment fails on the 1st, we'll try again up to 5 times and if this still fails then your subscription will be automatically cancelled. *If when you sign up the currents months box has already sold out, then the payment made will be a pre-order for next months box and therefore you won't be billed again for this on the 1st.




When will I recieve my box?


We aim to dispatch our monthly box on or before the 15th of each month - this includes both subscriptions and one off orders. Due to unforeseeable delays this may be subject to change, so please see the banner at the top of our home page for live dispatch updates. If you have purchased after this date (15th) or if we have already dispatched all of the monthly orders, your order will be dispatched within 72 hours of payment.




Can I cancel anytime?


Yes, absolutely! You can cancel anytime by logging into your account here or getting in touch with us at support@jarmabox.co.uk. There is no contract or minimum amount of months that you must stay with us. All we ask is for you to let us know the reason you've decided to leave us when you cancel - your feedback is what's most important to us and we always interested to know what we could be doing better!




Can I pause my subscription?


Yes! If you love receiving your Jarmabox deliveries but need a break for whatever reason then you can pause your subscription by logging into your account here or contacting us at support@jarmabox.co.uk.




Can I skip a month?


Of course! You can skip a month by logging into your account here or contacting us at support@jarmabox.co.uk, we'll be happy to assist!




Can I return if the pyjamas don't fit?


We understand that sometimes ordering clothing online can be a little hit and miss. Our pyjamas are designed to be roomy & comfortable so we'd suggest sticking with your usual UK size, however please feel free to take a look at our size guide to be sure you're selecting the right size for you! In the event your pyjamas arrive and do not fit, we offer a 14 day exchange policy. For more information about this including excemptions please visit here - Returns Policy




Can I change my size and personalisation?


Yes, you can update details such as your size, personalisation, shipping address, payment information and preferences etc by logging into your account here. Alternatively, you can send us an email at support@jarmabox.co.uk with the change you'd like to make and a member of a team will be happy to help!




Still need help?


We're so sorry we haven't answered your question! Please send us an email at support@jarmabox.co.uk, fill out our contact form or send us a message Instagram/Facebook @jarmabox and somebody will be happy to help!





ONE OFF BOX

How long until my order is dispatched?


One-off purchase of our monthly box will be dispatch on or before 15th of the month. This is subject to chance, so please look at the banner on the top of our homepage for more accurate, live updates on dispatch times.




How long does delivery take?


Once you have recieved your dispatch confirmation email to let you know your order is on its way you can expect to recieve it within 2-3 days. You'll be provided with a link to track your parcel within the dispatch email. Please note that delivery times can take a little longer due to courier delays. If after 7 days you still haven't recieved your order please get in touch via support@jarmabox.co.uk so we can investigate.




Do you accept returns?


We have a 14 day window for returns and exchanges. All items must be returned in their original, unused condition. For more information please view our Returns Policy.




How are the pyjamas personalised?


We use heat transfer vinyl to press your name or initials onto the pyjamas.




How many letters can I have for personalisation?


We allow you to personalise with up to 10 characters but we strongly suggest using your initials or atleast no more than 5 characters. This is what we think looks best, but it's totally up to you! Please note that we cannot personalise shapes such as hearts at the end of names.




Can I choose what pyjamas and products I want?


Currently no but this is something we're look to introduce in the near future. For now, you can only purchase our standard monthly box which has a set style of pyjamas and 4 products we have preselected. In some cases we are able to create custom boxes using past pyjama styles and products, so don't hesitate to reach out and we can see if we can help! You can also shop some of our past products and pyjamas individually here.





SUBSCRIBE TODAY TO RECEIVE THE SUNKISSED SUMMER JULY BOX | ALL ORDERS WILL BE DISPATCHED WITHIN 48 HOURS

PYJAMAS + 4 BEAUTY TREATS | MONTHLY OR BIMONTHLY DELIVERIES | FREE UK P&P