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FREQUENTLY ASKED QUESTIONS

  • What does the quarterly box include?
    Our quarterly box includes a seasonal pyjama set + 8 luxury beauty products sourced exclusively from renowned brands. We aim to include a variety of products in every box across skincare, haircare, body and home fragrance. We take pride in partnering with premium brands to ensure that you receive only the finest products in every box. Brands previously featured in Jarmabox include Rituals, Neom, Rodial, Murad, Eve Lom and more. Every seasonal box is guaranteed to have a minimum value of £175.
  • When will I be billed?
    When you sign up for our quarterly subscription, you'll be billed for your first box immediately. Moving forward, you'll be billed every quarter unless you have paused, skipped or cancelled your subscription. Please see our quarterly billing dates below. For example, if you join within the last five days of a current quarter, you'll be billed immediately for your first box then again 5 days later for your next box. Quarterly Billing Dates: Summer Box: Billed on June 1st Autumn Box: Billed on September 1st Winter Box: Billed on December 1st Spring Box: Billed on March 1st You can cancel you subscription with ease at anytime, just log into your account or contact us at support@jarmabox.co.uk
  • When will I receive my box?
    Summer box: Billed June 1st, dispatched by June 25th Autumn box: Billed Sept 1st, dispatched by Sept 25th Winter box: Billed Dec 1st, dispatched by Dec 15th (to ensure you have your seasonal treats in time for Christmas!) Spring box: Billed March 1st, dispatched by March 25th
  • How do I know which pyjama size to select?
    Our pyjamas are made to be stretchy and slightly oversized for maximum comfort, so we’d suggest you select your normal UK size. We currently offer UK size 6 - 30. To ensure the best fit possible please refer to our size guide here. We offer a 14 day exchange policy, so if the size you receive isn't quite right please get in touch.
  • Can I preview the pyjamas before I'm billed in case they're not my style?
    Absolutely! We always reveal the pyjama set at least 2-3 days before the upcoming billing date. We share the pyjama sneak peek via email, our website and socials. We know everyone has different tastes when it comes to PJs, so if they aren't for you then you can simply log into your account and skip that seasons box. There's also an option to view the full box spoiler before the billing date.
  • I'm outside of the UK, can I still subscribe?
    Of course! You can subscribe through this link. Please note: A delivery charge will be applied at checkout. Charges vary based on your country of destination. If your country is not listed, please get in touch through support@jarmabox.co.uk and we can help! Please be advised that your delivery fee only covers the delivery for the order and Jarmabox does not cover any additional taxes or importing duties upon arrival. Depending on your country, you may be asked to pay for these fees before or during delivery.
  • I've moved house, how can I change my address?
    To change your address please log in through this link and follow these steps: Click 'Manage' under 'My Subscriptions' Click 'Edit' under 'Shipping details' Under the 'Delivery address' tab, click 'Add address' Fill in the new address details and click 'Save address and continue' Make sure the new address is the primary address DISCLAIMER: Please note that changing your address only affects future orders, if you have an outstanding order you have paid for already and you need that order to go to the new address, you must contact us as the only way to have the parcel directed to the new address is for us to manually override the existing orders' address. You can get in touch with us at support@jarmabox.co.uk or by submitting the contact form on our website.
  • Can I cancel my subscription anytime?
    Yes, you can and with ease! Simply log into your account here or email us at support@jarmabox.co.uk and a member of the team can do this for you.
  • What is your refund/returns policy?
    Here at Jarmabox we like to be as flexible as possible! We're always happy to accept returns as long as the item(s) are returned to us in their original, resellable condition. Please note that you, as the buyer, are responsible for covering the cost of a return unless you have received products which are incorrect or damaged. If you'd like to start a return please email us at support@jarmabox.co.uk with your name, order number and reason for returning.
  • I want to gift a box, can you include a note?
    Unfortunately, we don't currently have the facilities to add custom notes to an order. If you're buying as a gift, we would suggest letting the recipient know another way such as a message or a card.
  • Still have a question that hasn't been answered?
    Please send us an email at support@jarmabox.co.uk and a member of the team will get back to you ASAP.

Subscribe today for same working day dispatch & use code: SPRING24 for a free gift in your first box! (New Customers Only)

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