As we're confident you'll enjoy every aspect of our box, we offer a 14 day refund window* if you are unhappy or dissatisfied with the contents. The 14 day window will start upon delivery of the goods. After this period, refunds will not be accepted. 


In the event your pyjamas do not fit, we are happy to exchange for another size*


Please be advised that boxes will only be refunded if all contents are in their orginal, undamaged/unopened condition. If any items are not in this condition, we may only issue you with a partial refund. 


To issue a refund, simply email and a member of the Jarmabox team will get back to you within 48 hours. We aim to issue a refund within 5 working days of reciept. 


Jarmabox will not be responsible for covering return postage fees. We recommend using a Tracked & Signed service and obtaining a postage reciept for cover in the unlikely event your return doesn't reach our warehouse. 


*Personalised pyjamas are exempt from returns and exchanges unless damaged 


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