As we're confident you'll enjoy every aspect of your box, we offer a 14 day refund window if you are unhappy or dissatisfied with the contents.*
The 14 day window will start on the date of delivery. After this period returns will not be accepted.
In the event your pyjamas do not fit correctly, we are happy to exchange for another size.* Before making your purchase, please take a look at our size guide.
Please be advised that boxes will only be refunded if all contents are in their original, undamaged/unopened condition. If any items are not in this condition, we may only issue you with a partial refund.
To start a return, simply email firstname.lastname@example.org and a member of the team will get back to you ASAP. We aim to issue a refund within 2-5 working days of receiving your return.
Please note Jarmabox will not be responsible for covering return postage fees unless your order is damaged. We recommend using a Tracked & Signed service and obtaining a proof of postage receipt for cover in the unlikely event your return doesn't reach our warehouse.
*Personalised pyjamas are exempt from returns and exchanges unless damaged.