Last updated September, 23 2023

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Thank you for visiting and shopping at Jarmabox. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service and should be therefore read alongside them.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

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What are my shipping & delivery options?

At Jarmabox, we provide an array of shipping and delivery options tailored to your needs. For all domestic orders in the UK and Ireland over £25, we offer free shipping. For orders under £25 and international orders, shipping charges will be applied and calculated at checkout.

Our standard shipping service in the UK utilises Royal Mail Tracked 48, aiming to deliver within 2 working days. As a Jarmabox subscriber based in the UK, your subscription benefits from a complementary 2-day tracked delivery with Royal Mail. Please be aware that subscribers outside of the UK will be subject to additional delivery fees, added during checkout.

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Subscriptions follow a seasonal delivery schedule:

 

The Winter edit is paid on December 1st and dispatched by December 15th;

The Spring edit is paid on March 1st and dispatched by March 21st;

The Summer edit is paid on June 1st and dispatched by June 21st;

and the Autumn edit is paid on September 1st and dispatched by September 21st.

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For individual orders, we aim to dispatch items within 3 working days of order placement, with a 2-day end-to-end tracked service through Royal Mail for UK orders. For our domestic customers, an upgrade to next-day delivery is available for an additional fee, calculated during checkout. Please note, the cut-off for next-day delivery is 3pm (GMT/BST).

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International orders are managed by DHL or UPS. Please note, we reserve the right to adjust shipping charges if the actual rate proves higher due to the package's dimensional weight.

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How long is the order processing time?

The processing of most orders commences as soon as the online purchase is finalised. If your order is placed before 3pm (GMT/BST), we aim for same-day dispatch, however it can take up to 3 working days. Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and run from Monday to Friday.

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How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Jarmabox. The shipping details will be sent to the email address registered with your Jarmabox Account or the email you used during the checkout process. The tracking number will be active within 24 hours.

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Do you deliver internationally?

We offer worldwide shipping. Please note that free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

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International subscribers may receive their subscription box without a branded gift box. This is so we are able to offer a more affordable shipping fee. Parcels under 2000g are subject to a reduced carrier fee bracket, removing the gift box allows us to enter this weight bracket.

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If your destination country is not listed, please reach out to us and we can identify the shipping fee and add it to the list of accepted countries.

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Some countries may permit importing of certain goods, for example, Spain prohibits importing of Body Care products.

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How much do you charge for shipping and handling?

Every country is different. You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.

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Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?

Shipping fees are usually fixed, however in certain countries they may change depending on the weight of the order, your final delivery fee with be shown at checkout.

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Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address within the same country. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

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What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.

If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. Jarmabox will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a replacement or full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.

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What should I do if an item is delivered damaged?

If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 14 days of the receipt of the item. To initiate the process, please review our Refund Policy for detailed instructions and further information.

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What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service team.

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What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier's final attempt, it will be returned to the carrier's depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to our warehouse. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.

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How can you contact us about this policy?

If you have any further questions or comments, you may contact us at support@jarmabox.co.uk.

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Revision Date

This Shipping Policy was last updated on September, 23 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.